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Privacy Policy

Last Updated: September 8th, 2024

This Privacy Policy outlines how Mostly Stickers ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit, utilize our services, make a purchase from cruxworldwide.com (the "Site"), or otherwise engage with us in relation to the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether as a customer, website visitor, or any other individual whose information has been collected in accordance with this policy.

Please review this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. If you do not agree to these terms, please refrain from using or accessing any of the Services.

 

Changes to This Privacy Policy:

We may revise this Privacy Policy periodically to reflect updates to our practices or for operational, legal, or regulatory reasons. Any changes will be posted on the Site, and the "Last updated" date will be revised accordingly. We will also take any additional steps required by applicable law.

How Your Personal Info is Collected:

To deliver the Services, we collect personal information about you from various sources over the past 12 months, as outlined below. The type of information we collect and use depends on how you engage with us. In addition to the specific purposes detailed below, we may use the information collected to communicate with you, enhance or improve the Services, comply with legal obligations, enforce applicable terms of service, and safeguard the Services, our rights, and the rights of our users or others.

What Personal Info We Do We Collect?

The types of personal information we collect about you vary based on how you interact with our Site and utilize our Services. When we refer to "personal information," we mean any information that identifies, relates to, describes, or can be linked to you. The following sections outline the categories and specific types of personal information we gather.

Info We Collect Directly from You:

The information you provide directly to us through our Services may include:

  • Contact details: such as your name, address, phone number, and email.

  • Order information: including your name, billing and shipping addresses, payment confirmation, email, and phone number.

  • Account information: such as your username, password, security questions, and other data used for account security.

  • Customer support details: including any information you choose to share when communicating with us, such as messages sent through the Services.

Certain features of the Services may require you to provide specific personal information. While you may choose not to share this information, doing so may limit your ability to use or access those features.

Info Collected About Your Usage:

We may automatically collect certain information about your interactions with the Services ("Usage Data"). This is done through the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and account, such as device and browser information, details about your network connection, your IP address, and other data related to your interactions with the Services.

Info Obtained from 3rd Parties:

Additionally, we may obtain information about you from third parties, including vendors and service providers who collect data on our behalf. These may include:

  • Companies that help support our Site and Services.

  • Payment processors, who gather payment details (e.g., bank account, credit or debit card information, billing address) to process payments, fulfill orders, and provide the products or services you've requested, ensuring we can perform our contract with you.

When you visit our Site, engage with emails we send, or interact with our Services or advertisements, we or our third-party partners may automatically collect certain data using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. For more details, see the section below on Third Party Websites and Links.

How is Your Personal Info Used?

  • Providing Products and Services: We use your personal information to deliver the Services and fulfill our contract with you. This includes processing payments, completing orders, sending notifications about your account, purchases, returns, exchanges, and other transactions. We also manage your account, arrange shipping, and facilitate returns and exchanges, along with any other account-related functionalities.

  • Marketing and Advertising: Your personal information may be used for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text, or postal mail. We may also use this information to display advertisements for products or services, which may include tailoring ads on our Site and other websites based on your preferences.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, and address potential fraud, illegal activities, or malicious behavior. If you register an account with us, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or other access details with anyone. If you suspect your account has been compromised, please notify us immediately.

  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to your needs, deliver effective services, and maintain a positive business relationship with you.

Cookies:

Like many websites, we use Cookies on our Site. For details about the specific Cookies used in connection with powering our store through Big Cartel. We use Cookies to enhance and operate our Site and Services, including remembering your actions and preferences. Cookies also help us run analytics and better understand user interaction with our Services, which is part of our legitimate interest in managing, improving, and optimizing them. Additionally, we may allow third parties and service providers to use Cookies on our Site to tailor services, products, and advertising both here and on other websites.

Most web browsers accept Cookies by default, but you can adjust your browser settings to remove or reject them. Please note that doing so may affect your user experience and cause some parts of the Services, including certain features or functionality, to work incorrectly or become unavailable. Also, blocking Cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners.

Our website supports the Global Privacy Control (GPC) signal, allowing you to opt out of certain uses or disclosures of your personal information. If you notify us through GPC, we will treat this as a valid request to opt out of data sharing and targeted advertising for the associated browser or device. If we can link the device sending the signal to a Shopify account, the opt-out request will also apply to that account. To learn more about GPC, visit https://globalprivacycontrol.org. Apart from GPC, we do not recognize other "Do Not Track" signals from your web browser or device.

How is Your Personal Data Disclosed?

In certain situations, we may share your personal information with third parties for purposes such as fulfilling contracts, legitimate business needs, and other reasons outlined in this Privacy Policy. These situations may include:

  • Sharing with vendors or third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • Sharing with business and marketing partners to deliver services and advertise to you. These partners will handle your information in accordance with their own privacy policies.

  • When you direct us to do so or provide consent, such as when requesting products to be shipped or using social media widgets or login integrations.

  • Sharing with our affiliates or within our corporate group, as part of our legitimate business interests.

  • In connection with business transactions like mergers or bankruptcies, to comply with legal obligations (such as responding to subpoenas or search warrants), to enforce our terms of service, or to protect the Services, our rights, or the rights of our users or others.

  • We do not use or disclose sensitive personal information without your consent, nor do we use it to infer characteristics about you.

3rd Party Websites and Links:

Our Site may contain links to websites or other online platforms operated by third parties. If you choose to follow links to websites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies, as well as their terms and conditions. We do not guarantee, and are not responsible for, the privacy, security, accuracy, completeness, or reliability of information on these external sites. Information you share on public or semi-public platforms, including third-party social networking sites, may be visible to other users of our Services and those platforms, without restriction on its use by us or third parties. The inclusion of such links does not imply any endorsement of the content or the operators of these platforms, unless explicitly stated within our Services.

Children’s Data:

The Services are not designed for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we are not aware of any instances in which we "share" or "sell" personal information, as defined by applicable law, of individuals under 16 years old.

Retention and Security of Your Info:

Please note that no security measures are completely foolproof, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We advise against using unsecured channels to share sensitive or confidential information with us.

The duration for which we retain your personal information depends on several factors, including whether it is necessary to maintain your account, provide the Services, comply with legal requirements, resolve disputes, or enforce applicable contracts and policies.

Your Rights:

Depending on your location, you may have some or all of the rights listed below concerning your personal information. These rights are not absolute and may only apply in specific circumstances. In some cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share it.

  • Right to Delete: You may have the right to request the deletion of personal information we maintain about you.

  • Right to Correct: You may have the right to request that we correct any inaccurate personal information we hold.

  • Right of Portability: In certain circumstances and with specific exceptions, you may have the right to receive a copy of your personal information and request that we transfer it to a third party.

  • Restriction of Processing: You may have the right to ask us to stop or limit the processing of your personal information.

  • Withdrawal of Consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

  • Appeal: If we deny your request, you may have the right to appeal our decision by replying directly to our denial.

  • Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option included in our messages. However, we may still send non-promotional emails regarding your account or orders.

You can exercise these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising your rights. Before responding to your request, we may need to verify your identity by collecting information such as your email address or account details. In compliance with applicable laws, you may also designate an authorized agent to make requests on your behalf. We will require proof of the agent's authorization to act for you, and we may also need you to confirm your identity directly with us. We will respond to your request within the timeframe required by law.

Complaints:

If you have concerns about how we handle your personal information, please reach out to us using the contact details provided below. If our response does not resolve your complaint to your satisfaction, you may have the right to appeal our decision, depending on your location, by contacting us again through the same details. Alternatively, you may also choose to file a complaint with your local data protection authority.